Privacy Policy

Last updated: June 11, 2024

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use Sky Bag (referred to herein as the “Service”) and tells you about your privacy rights and how the law protects you. We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

- Email address

- First name and last name

- Phone number (should be verified)

- Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data is collected automatically when using the Service and may include information such as your device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers, and other diagnostic data. We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activity on our Service and to store certain information to analyze and improve our service. The tracking technologies used may include, but are not limited to:

- Cookies or Browser Cookies: A cookie is a small file placed on your device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser settings so that it will refuse Cookies, our Service may use Cookies.

- Flash Cookies: Certain features of our Service may use local stored objects (also known as Flash Cookies) to collect and store information about your preferences and your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies.

- Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. We use both Session and Persistent Cookies for the purposes set out below:

- Necessary / Essential Cookies:Administered by Us, these Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.

- Cookies Policy / Notice Acceptance Cookies: Administered by Us, these Cookies identify if users have accepted the use of cookies on the Website.

- Functionality Cookies: Administered by Us, these Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

We may use personal data for the following purposes:

- To provide and maintain our Service, including to monitor the usage of our Service.

- To manage your requests to us.

- To manage your account: To manage your registration as a user of the Service. The personal data you provide can give you access to different functionalities of the Service that are available to you as a registered user.

- To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.

- To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

- For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.

- For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your experience.

Sharing Your Personal Information

We may share your personal information in the following situations:

1. With service providers: We may share your personal information with service providers to monitor and analyze the use of our Service.

2. For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

3. With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

4. With business partners: We may share your information with our business partners to offer you certain products, services, or promotions.

5. With other users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If you interact with other users or register through a third-party social media service, your contacts on the third-party social media service may see your name, profile picture, and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you, and view your profile.

6. With your consent: We may disclose your personal information for any other purpose with your consent.

Retention of Your Personal Data

The Service will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain usage data for internal analysis purposes.

Transfer of Your Personal Data

Your information, including personal data, is processed at the company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Disclosure of Your Personal Data

Business Transactions: If the Service is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

Law enforcement: Under certain circumstances, the company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other legal requirements: The Company may disclose your personal data in the case that action is necessary to:

- Comply with a legal obligation

- Protect and defend the rights or property of the company

- Prevent or investigate possible wrongdoing in connection with the Service

- Protect the personal safety of users of the Service or the public

- Protect against legal liability

Security of Your Personal Data

The security of your personal data is important to us, but remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Legal Compliance and User Safety

We prioritize the legality and safety of all user actions within our app through several measures:

1. User Verification:

- Identity Verification: All users must undergo a thorough identity verification process, which includes providing government-issued identification and duly registered phone numbers to ensure authenticity. The phone numbers are to be verified before a user can deliver or send a parcel.

- Background Checks: We conduct background checks on users to maintain a safe and reliable user community. These checks are mandatory for all registered users and are repeated periodically.

2. Transaction Monitoring:

- Fraud Detection Systems: Our service employs advanced fraud detection algorithms and machine learning models to monitor transactions in real-time. Suspicious activities trigger alerts for manual review. This makes it hard for the traveler to illegally receive funds without delivering the package.

- Secure Payment Gateways: We use secure, PCI-DSS compliant payment gateways for all financial transactions to protect users' financial data. The money is held in a secure wallet and only release upon successful delivery and confirmation conformation of the delivery.

3. Data Privacy:

- Data Encryption: All personal data is encrypted both in transit and at rest using industry-standard encryption protocols. To avoid breaches and access by third parties.

- Access Controls: Strict access controls are in place to ensure that only authorized personnel have access to user data.

4. Reporting and Response:

- Incident Reporting: Users can report suspicious activities or potential violations of our policies through a dedicated contact feature within the app. That notifies us as to whether whether the parcel has been received or not and to immediately initiate a follow up to solve the matter.

- Swift Response: Our team responds swiftly to all reports, initiating investigations and taking appropriate actions, including account suspension or termination if necessary.

5. Legal Obligations:

- Compliance with Laws: Our service complies with all relevant laws and regulations, including data protection and anti-money laundering laws, to ensure the safety and legality of all transactions and interactions.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the "Last updated" date at the top of this Privacy Policy. It is your responsibility to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective immediately when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

- By email: skybagapp@gmail.com

- By visiting this page on our website: myskybag.com/contact-us To update the Privacy Policy document based on the provided App Store Documentation, we will incorporate the relevant information to ensure that all necessary policies are included. Below is the updated Privacy Policy document with integrated content: